Privacy Policy

Last updated: August 2026. This policy explains what personal data we collect through this website and how we use it. It applies to visitors of the RoyIntelli website and to everyone who contacts us through the inquiry form, email or chat widget.

1. Who we are

RoyIntelli Instrument Technology Co., Ltd. (“RoyIntelli”, “we”, “us”) is the data controller for the personal data collected through this website. You can reach our data protection contact at sales@royintelli.com.

2. What we collect

Inquiry data — name, business email, company, country, phone/WhatsApp and the requirements you type into our contact form or chat widget. We only ask for what we need to answer your inquiry.
Technical data — standard web server logs (IP address, browser type, pages visited, timestamps) used for security and to understand which pages are useful.
Cookies — this site uses only essential cookies required for the website to function (e.g. language preference). We do not use advertising or cross-site tracking cookies.

3. How we use your data

To respond to your inquiry, prepare quotations and provide pre-sales technical support;
To process and fulfil orders after you become a customer (contract performance);
To comply with legal obligations (e.g. export documentation);
To protect the website against abuse and security threats.

We do not sell, rent or trade your personal data. We do not use it for marketing automation without your consent.

4. How long we keep it

Inquiry records are kept for up to 24 months after the last contact, unless a business relationship starts — in which case records are kept for the duration of the commercial relationship plus the retention period required by law. Website server logs are retained for up to 12 months.

5. Your rights

If you are in the EU/EEA (or another jurisdiction granting similar rights), you may request access to, correction of, or deletion of your personal data, restrict or object to processing, and receive your data in a portable format. You may also withdraw consent at any time. To exercise any of these rights, email sales@royintelli.com — we respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority.

6. Third parties

We use hosting and email services to operate this website and our mailbox; these providers process data only on our instructions. We do not transfer your data to any other third party unless required by law.

7. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page reflects the latest revision.