Coal & biomass lab analyzers · tender authorization, engineer training & model evidence on request
Partner training program
Distributors, agents and laboratories often find the right tender but cannot bid: the buyer requires a manufacturer's authorization and evidence of local technical support. Our program trains your engineers remotely, examines them on the actual models, and only after they pass — and we approve your application — do we issue a partner authorization and, for a named tender, the manufacturer's authorization letter.
We do not issue an authorization letter before training and approval. An unsupported letter does not survive a buyer's due diligence.
Curriculum
Buyers and tender committees ask two different questions: who will run the instrument daily, and who will install and repair it. L0 answers the first, L1 the second, and L2 prepares the engineer who will train others locally. Each level has its own exam.
Your engineers and the end user's laboratory operators
Format: Live remote classes + recorded replays + a closed-book exam
Exam: 30 questions, 60 minutes, pass mark 80%
Partner engineers who will install, calibrate and service the instruments
Format: Live remote classes + recorded replays + written paper with a fault-diagnosis case
Exam: 40 questions plus a written fault-diagnosis case, pass mark 75%
Engineers who will support difficult matrices or train new operators locally
Format: Case-based remote sessions + an assessment reviewed by our application engineers
Exam: Case assessment reviewed by our application engineers
Session counts, exam format and pass marks are the standard program; the exact plan for your team is confirmed in writing before training starts. Sessions cover the models you intend to sell — not the entire catalogue in one course.
Process
Six steps, two gates. Step 3 is the exam and step 5 is our review — an authorization cannot exist before both are passed.
Send your company profile, target country, the industries you sell into and the models you want to represent. No documents are issued at this stage.
Your engineers join the remote program for the levels that match their role. Every session is recorded so staff who join later can be trained the same way.
Each level ends with an exam. A grade is not enough to become a partner — you must pass the exam before an application is even considered.
Only after passing, submit the partner application: entity details, engineers who passed, service plan, spare-parts arrangement and the tender or market you are targeting.
We review technical capability, territory overlap, service plan and the engineers' scores. This is an approval, not a registration — we can decline, or approve a narrower model list.
Once approved, we issue the partner authorization with the model list, territory and validity period — and, for a named tender, the manufacturer's authorization letter together with the technical and commercial responsibility statement.
After approval
The tender documents below are issued only to approved partners, and the letter itself names the tender, the buyer and the model list. Nothing here is downloadable from this page.
A written authorization with the model list, territory and validity period, tied to the engineers who passed the exam.
For a named tender: tender reference, buyer, authorized company and validity period — plus a technical and commercial responsibility statement.
One certificate per engineer per level, stating the model and the exam result. Buyers can ask us to verify the ID.
Model datasheets, acceptance-test procedure, spare-parts scope and the training record for the evaluation committee.
Coverage
Authorizations are issued per model and territory, not as a blanket franchise. These are the application areas our instrument range is configured for; each page lists the typical test list and the documents a tender normally asks for. Engineer training at all levels is free of charge.
After two gates are passed: your engineers pass the training exam, and our review approves your partner application for the model list and territory. A tender letter naming the tender reference, buyer, authorized company and validity period is then issued together with a technical and commercial responsibility statement. We do not issue authorization letters before training and approval, because an unsupported letter would fail the buyer's own due diligence.
Take the training first. The exam result and the engineer's scores are part of the application, so an application cannot be reviewed before they exist. You can contact us at any time to discuss the market and the models, but formal authorization starts after the exam.
The program is delivered remotely over live sessions by our application engineers, with recordings kept for your team. On-site commissioning and operator training remain a quoted option for instrument projects; they are not part of the partner program itself.
The engineer can take a re-sit after a defined interval. The application is reviewed on the engineers who passed, so a failed candidate delays the application rather than cancelling it.
It shows that a named engineer completed a defined program on a named model and was assessed against a pass mark. It does not prove previous on-site work, and it is not an accreditation. We state that limit openly and document actual commissioning separately for each project.
Yes. Recorded sessions can be replayed, and an L2-certified engineer can run the L0 program locally for new operator groups. New staff who will support customers should still be assessed by us before they are named in a bid.
No. Remote engineer training and the exams are provided free of charge as support for our partners and for the industry we serve. There is no programme fee and no per-seat charge. Free training does not mean relaxed standards: the exam and the approval review are still the two gates, and neither can be bought.
It can reduce the number of sessions needed, because general laboratory practice is already in place. It does not replace the model-specific training or the exam, since the authorization we issue is model-specific and has to be defensible to a tender committee.
Tell us your country, the industries you sell into and which models you are targeting. We will reply with the training plan, the exam format and what the application will require — in that order.